Knowledge Center

Records Management

Searching the database

To search the records management system first click the 'Search' button on the menu at the top of any screen in Dispatch or Mobile. Searches are done by record type, which you can select the record type to search on the sub-menu. Records types are divided into People, Vehicles, Businesses, Client groups, Reports, and Call Cards.

Once you've selected the appropriate record type, please populate the search criteria. The search criteria varies depending on record type.

Once you've entered the correct search criteria, press the SEARCH button to view the search results. Should you wish to clear all of your search criteria and start over, press the CLEAR button.

The 'Search Results' will show all records of the type chosen that match your criteria. As with search criteria fields, all the columns in the results vary depending on record type. If you are uncertain of what any column is, please refer to the relevant article mentioned above the the record type being searched.

If the record you're searching for is listed in the results, click on the 'View' text in the right-most column. This will take you to the records full details. If the record doesn't appear then either refine your search criteria or, if applicable, add the record to the system by pressing the 'Add [Person/Vehicle/Business/Client Group]' button at the bottom-right of the screen.

Connections

Connections give you a way to connect different profiles together, such as family members, neighbors, gang members, business partners and so on. Creating connections is easy by clicking add a connection, searching for the profile and clicking add. 

History

The history tab provides you with a list of involvements related to calls or reports. The list is automatically generated based on users attaching profiles to each incident or event.

Warnings

Low Medium and High priority warnings display at the top header of each profile. These are free text labels that can be applied. For example if you make contact with a person who legally carries a firearm, you can apply a warning "KNOWN TO CARRY WEAPONS" so others are aware